Frequently Asked Questions & Policies
Quick answers to common questions about ordering, delivery, and returns.
Ordering
How do I place an order?
Select your item, view your cart, proceed to checkout, select your shipping method and enter your payment information then submit your order.
Payments
How do I pay for my order?
Power-Lite Products Ltd accepts payment via online, Chip & LINX VISA Debit Card and Credit Card.
Can I pay with cash or Cash on Delivery (COD)?
There is no cash payment option available currently. We accept online credit or debit card payments. We do not offer cash on delivery (COD) options.
Shipping & Delivery
When will my order be shipped?
At Power-Lite Products Ltd we offer nationwide delivery 1–3 business days throughout T&T. Delivery is based on time and date orders are placed. Some delivery services are unavailable to selected areas and as such would be delivered via TTPOST.
What is the cost of delivery?
A standard nationwide delivery fee of TT$35.00 is offered for orders placed.
Can I get my order the same day I placed my order?
Same-day delivery is available for orders based on distance from our warehouse to your location and the time at which the order is placed.
Are Same-Day order Pick-Up available?
Yes, orders placed before 1:00 PM can be collected the same-day.
Return and Refund Policy
To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it. To complete your return, we require a valid invoice or proof of purchase.
Partial Refunds
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error.